Refund policy
1. Overview
WWWS LLC dba EMF Gone ("we," "us," or "our") wants you to try EMF Gone with confidence. This Refund Policy describes the guarantees that apply to our products, how to start a return, and how refunds are processed. It supplements our Terms of Service and Privacy Policy.
We have a 30-day return policy on unopened/unused products generally, plus the product-specific guarantees described in Section 3 below. To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags (if applicable), and in its original packaging — and you'll need your receipt or proof of purchase.
2. Our Guarantee, At a Glance
On our sprays (EMF Gone & NRG On):
- Your first opened bottle is covered by our money-back guarantee — try it for real.
- Unopened bottles are covered by a 30-day money-back guarantee when returned.
On our electronic devices (Body Shield & House Protection):
- 30-day money-back guarantee when returned.
- Plus a 12-month functional guarantee on the device itself.
Full conditions for each guarantee are in Section 3 below.
3. Product-Specific Guarantees
3.1 Liquid Quantum Resonant Formulas (EMF Gone & NRG On) — First-Time Buyer's Guarantee
If this is your first purchase of an EMF GONE liquid formula, you are covered by our 30-day satisfaction guarantee, subject to the following conditions:
Single jar / 1-month supply:
- You must have taken all dosages as instructed on the label for the full duration of the bottle.
- If you followed the instructions consistently and noticed no difference, contact us within 30 days of delivery to request a refund.
- A refund will be issued for the full purchase price of that one bottle.
Bundle purchases (2 or more bottles):
- You may open and use one bottle only following all dosage instructions.
- If you notice no effect within the first 30 days of consistent use, contact us within that 30-day window.
- A refund will be issued for the first month's supply only (equivalent to one bottle).
- All remaining unopened bottles must be returned within 30 days of delivery to qualify for the refund.
- Bundles where more than one bottle has been opened are not eligible for a refund.
Condition applicable to all liquid formula refund requests: You must confirm that you followed all dosage instructions as directed. Refund requests where instructions were not followed as prescribed are not covered by this guarantee. We reserve the right to ask clarifying questions to verify compliance before approving a refund.
Refunds are available to first-time buyers of liquid formulas only. Repeat purchases are not covered by the satisfaction guarantee, though unopened repeat-purchase bottles may still qualify under the general 30-day return policy in Section 1.
3.2 Electronic Protection Devices (Body Shield & House Protection) — Two-Part Guarantee
30-Day Unconditional Money-Back Guarantee: If for any reason you are not satisfied with an electronic protection device, return it within 30 days of delivery for a full refund. No reason required. The product must be returned in its original packaging.
12-Month Functional Guarantee: If an electronic protection device fails to function as intended within 12 months of purchase, we will replace or refund it at our discretion. To qualify:
- The product must be returned to us for inspection.
- The failure must be due to a manufacturing or functional defect, not physical damage, misuse, or unauthorized modification.
All guarantee periods begin on the date of confirmed delivery.
4. How to Start a Return
To start a return or refund request:
- Email us at support@emfgone.com with your order number, the product(s) in question, and your reason for the request.
- We will review your request and, if a physical return is required, send you return instructions and a return shipping label.
- Do not ship any product back to us without first receiving return instructions — items sent back without a requested return will not be accepted.
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a confirmed product defect.
We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.
5. Return Address
If your return is accepted, send your package to:
EMF Gone c/o EWORLD Fulfillment 2260 118th Avenue North St. Petersburg, FL 33716 USA
Please only ship returns to this address after receiving return instructions from us per Section 4.
6. Damages and Issues
Please inspect your order upon receipt and contact us immediately at support@emfgone.com if an item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
7. Exceptions and Non-Returnable Items
Certain items cannot be returned, including custom or personalized orders, gift cards, and sale/clearance items marked as final sale. We also do not accept returns of hazardous materials, flammable liquids, or gases.
Our liquid formulas (EMF Gone & NRG On) are personal care products but are nonetheless covered under the specific guarantee terms in Section 3.1 above, notwithstanding general personal-care return exclusions. Please contact us if you have questions about whether a specific item qualifies for return.
8. Exchanges
The fastest way to get what you want is to return the item you have, and — once the return is accepted — make a separate purchase for the new item.
9. European Union and UK 14-Day Cooling-Off Period
If your order is shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without justification, in addition to the guarantees described above. Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.
10. Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please note it can take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@emfgone.com.
11. Payment Processing
Refunds are issued through Shopify Payments (or the original payment method used at checkout), consistent with our Terms of Service.
12. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and post the revised policy here. We encourage you to review this page periodically.
13. Contact Us
For questions about returns or refunds, please contact:
WWWS LLC dba EMF Gone 1309 Coffeen Avenue STE 7198 Sheridan, Wyoming 82801 USA
Email: support@emfgone.com Website: emfgone.com